Service & Support

Professional Service & Reliable Support — From Design to Delivery

At MEICHEN Aluminium Windows & Doors, we don’t just manufacture — we partner with you every step of the way.

From product selection and technical design to packaging and after-sales assistance, our team ensures every order meets Australian standards (AS2047) and your project expectations.

Our Service Process

Consultation & Quotation

We start by understanding your project requirements — location, window types, performance needs, and budget.

Our technical team then provides:

Detailed quotations and system recommendations

Material and glass configuration advice

Request a Free Quote

Custom Design & Engineering

Our experts create customized aluminium solutions to match architectural and performance demands.

AS2047-compliant designs

Structural and wind-load analysis

Thermal break and acoustic solutions

Custom Design & Engineering

Precision CNC fabrication

Step-by-step quality inspection

Test reports available upon request

Packaging & Logistics

Export-grade protective packaging

Labeling for easy installation reference

Door-to-door or port-to-port delivery options

Warranty & After-Sales

Our Warranty Coverage:

5–10 Year Warranty on aluminium profiles (anti-corrosion & structural integrity)

3 Year Warranty on hardware and accessories

1 Year Warranty on glass and seal performance (subject to local installation conditions)

Our After-Sales Support Includes:

Installation guidance and maintenance manuals

Replacement parts and repair support

Quick-response team for technical or warranty claims

Dedicated English-speaking service representatives

We stand behind every product we deliver — ensuring lasting performance and peace of mind for our partners.

Contact After-Sales Team